In keeping with the Commission’s mandate of educating consumers, the
Nigerian Communications Commission, NCC held the 91st Edition of its
Consumer Outreach Programme (COP) in Mangu, Plateau State, under the
theme: Information and Education as Catalyst for Consumer Protection.
The NCC’s Deputy Director, Consumer Affairs Bureau, Ismail Adedigba,
who represented the Director Consumer Affairs Bureau, Abdullahi Maikano,
stated that the NCC was determined to empower the telecom consumer
through information sharing, education and dialogue.
He added that the NCC would ensure that consumers receive clear,
complete and accurate information on services they subscribe to, to
enable them to make informed decisions on products and services offered.
The theme, “Information & Education as a Catalyst for Consumer
Protection” was carefully chosen to reflect one of the cardinal
objectives of the Nigerian Communications Commission of ensuring the
protection of telecom consumers from market exploitation and empowering
them to make rational and informed decisions.
To ensure that the telecom consumer is well Protected, Informed and
Educated (PIE mandate) the Commission has developed series of
initiatives with the main goal of empowering Consumers with appropriate
information.
These initiatives include:
-Organizing Outreach Programmes (TCP, COP & CTM) across the Country.
– Dissemination of Consumer Education via factsheets.
– Information dissemination via Consumer web portal
– Interaction via Social Media like Twitter & Facebook
– Responding to enquiries via NCC’s Toll free Call centre, 622
– Participating on Radio programmes that educate consumers on their rights and privileges.
The Consumer Outreach Programme (COP) which is an initiative of the
Nigerian Communications Commission, seeks to bring together the
Consumers, Service Providers and the Commission on one platform to
address Telecom issues and challenges affecting consumers while
providing the Consumer with appropriate and up-to-date Information to
enjoy the competitiveness of the industry.