Nigerian Communication Commissions ( NCC) has urged customers of
telecommunication operators to lodge their complaints of unsatisfactory
services through its 622 Toll – Free- Line.
Prof . Umar Danbatta ,
executive vice chairman of the commission, said this at the 95 th
Edition of Consumers Outreach Programme in Dutse last week .
Danbatta
, who was represented by Felicia Onwuegbuchulam , director , Consumers
Affairs Bureau of the commission, said that the commission was disturbed
with the various complaints from customers .
The complaints include
unsolicited text messages and calls , failure / refusal to roll over
unused data services at the expiration of data bundled by service
providers .
Others are automatic renewal of data services upon
expiration and activation , subscription to data and Value Added
Services without the consent of subscribers .
He said : “It is in
response to these complaints that the commission as a proactive
institution has taken appropriate steps to address the issues raised.’’
The
NCC boss , said that the commission had issued directive to service
providers to desist from forceful subscription of data services and VAS
unless they got the consent of the customers .
He said : “It is on
this note that we develop 622 Toll -Free -Line for customers to lodges
any unresolved complaints to us between them and their providers .’’
He said that failure to comply with the directive by any telecom provider would attract penalties by the commission.
He
said : “This is because we believe that a consumer is a king and as
such he needs some basic rights and privileges like the right to be
heard , right to be educated , right to choose , right to redress as
well as right to safety .”