The spokesperson of the Nigerian Civil Aviation Authority (NCAA), Michael Achimugu, has cautioned domestic airlines against misleading passengers by claiming that ticket refunds take four weeks to process.
In a post shared on his X (formerly Twitter) handle on Sunday, October 13, Achimugu emphasized that NCAA regulations stipulate a maximum refund period of 14 days, not four weeks as some airlines often claim.
“Domestic airlines NEED to stop telling passengers that their refund process takes 4 weeks,” he wrote.
“The NCAA regulations are clear about the timeframe for ticket refunds, and it is 14 days. Part 19 of the NCAA Regulations 2023 remains in force. Operators cannot create a different rule in this regard.”
He urged passengers to report any airline that violates this rule by sending proof of communication to the NCAA through the following email addresses: michael.achimugu@ncaa.gov.ng, ifueko.abdulmalik@ncaa.gov.ng, and cpd@ncaa.gov.ng.
Achimugu also stressed that the NCAA remains committed to ensuring fair treatment for passengers and maintaining regulatory order in the aviation sector.
“Enough of this. We cannot all claim to be working for the improvement of the industry and be duplicating rules in a manner that undermines the Authority and is unfair to passengers,” he added.
