The Federal Competition and Consumer Protection Commission (FCCPC) has commenced an investigation into Uber’s abrupt exit from Nigeria, with particular attention to how the ride-hailing company handled services and obligations that remained unfulfilled when it stopped operations.
The FCCPC Chief Executive Officer, Tunji Bello, disclosed this in an interview with Bloomberg on Sunday, September 6.
Bello said the commission was examining the circumstances surrounding Uber’s departure, particularly its treatment of customers whose services may not have been completed.
According to him, FCCPC officials are “looking into the manner of their exit, particularly in respect of unfulfilled services to the customers.”
The investigation comes four days after Uber announced that it would wind down its operations in Nigeria and Uganda, effective September 2, 2026.
In a statement announcing the decision, the company said it had taken the step after a review of its business operations and stressed that the decision was limited to Nigeria and Uganda and would not affect its operations in other African markets.
Uber’s departure brought an end to its 12-year presence in Nigeria, having launched its ride-hailing service in Lagos in 2014 before expanding to other parts of the country.
The sudden exit has also created an opportunity for rival ride-hailing platforms, with companies such as Bolt and inDrive indicating plans to expand their market presence and fill the gap left by Uber.
Uber’s operations in Nigeria had faced several challenges over the years, including disputes with drivers over fares, commission rates and working conditions. Drivers staged protests over some of these issues in 2017, 2023 and 2025.
The company also announced a global restructuring on the same day it disclosed its withdrawal from Nigeria and Uganda, including plans to cut more than 3,000 jobs worldwide as it sought to reduce management layers and refocus its spending.
The FCCPC’s probe will now determine whether Uber adequately addressed outstanding consumer obligations before ending its operations in the Nigerian market.
