MTN Nigeria, on Monday denied sacking some of its contract staff as reported in some national dailies recently.
Some
newspaper and online publications alleged that MTN Nigeria had laid off
some of its contract staff, particularly those that work at the
telecommunications call centres. The reports claimed that many of the
contract staff were given their disengagement letters Wednesday.
The
reports also claimed that some of MTN workers in Apapa branch, had
their salaries reduced from N120,000 to N40,000 a month and were asked
to continue working at their Ibadan office, if they were still
interested in the job..
However, in a reaction, MTN said the reports were untrue.
Responding
to the reports, MTN Executive, Amina Oyagbola, said; “The reports are
incorrect. The second phase of a change-in-vendor process took place
last week, offering interested workers the opportunity to join the new
call centres owned and operated by the vendor; ISON BPO.
MTN
signed an outsourcing contract with ISON BPO Limited in 2015, following a
competitive bid process. Indeed, MTN’s call centre operations were
outsourced to independent third party agencies since 2008, as part of
continued efforts to improve the efficiency and quality of customer
service delivery in MTN. This is in line with global best practice for
organisations in our industry.”.
Also, ISON Group CEO, Pravin
Kumar said: “We have been managing MTN’s call centres since last year
when the first phase of the transition was carried out, with the second
phase taking place at this time.
“We were pleased to have emerged as
the new partner to deliver cost-effective solutions, adopting
state-of-the-art technology that supports world-class customer service.
The
drive for efficient customer service delivery without compromising on
quality within prevailing economic realities comes with structural
adjustments and we work to balance this with the need to ensure the
sustainability of our operations. We have continued to engage with those
who are interested in taking up the opportunity to work with ISON under
agreed terms.
At ISON, we remain committed to delivering
outsourcing solutions to our clients that also provide thousands of job
opportunities to members of the communities in which we operate”.